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IRT Insurance holds an Australian Financial Services License (No: 247020) which authorises us to advise on and deal in BLOODSTOCK INSURANCE.


This guide contains important information about:

         the services we offer you

         how we and our associates are paid

         any potential conflict of interest we may have

         our internal and external dispute resolution procedures and how you can access them

         our fees and commissions

         any associations we have with Financial Product Issuers or other parties which may have influenced the advice we give you.


Types of Financial Product Advice

There are two types of financial product advice: personal and general.

Personal advice takes into account your objectives, financial situation and/or needs.  For us to give you personal advice we would need to be aware of your individual financial situation.

General advice does not take into account your objectives, financial situation and/or needs and is general in nature.

IRTI provides GENERAL advice.

If we recommend to you a particular Financial product we will give you information about the particular Financial product in a Product Disclosure Statement to help you make an informed decision about the Financial product.


Relationship with Financial Product Issuer

IRT Insurance act as agent for Markel Insurance Company, 2000 S Batavia Avenue, Suite 500, Geneva ILLINOIS 60134, USA


What information do you maintain in my file and can I access my file?

We keep your name and address details in our database for the purpose of providing the services you request.  We may also keep your telephone numbers and email details if provided, as well as a record of any correspondence between you and us, including emails, telephone conversations and letters.  At any time you may change or remove your details by contacting us.

If you wish to examine your file please ask us.  We will make arrangements for you to do so.


How can I give you instructions?

You may give us your instructions by telephone, fax or other means such as email.


How will I pay for the services provided?

You may pay us a fee.  Alternatively we may receive a payment called Brokerage, which is paid to us by the Financial Product issuer.

The Statement of Advice contains details of our fees and payments made to us by a Financial Product issuer.


How are any commissions, fees or other benefits calculated for providing the Financial Services?

Generally the payment we receive will be based on the amount you pay.  It may vary from one Financial Product issuer to another.

Unless we tell you otherwise, we are remunerated by commission from the relevant Insurer whenever you enter into an insurance policy arranged by us (including variations).

The commission is a percentage of the insurer's base premium (i.e. premium excluding stamp duty, GST or any other government charges, taxes, fees or levies).  The rate may be up to 15% (depending on the policy).

Where a third party has referred you to us, we may share part of our commission or fees with them or pay them an agreed referral fee.

Where we provide advice to you as a retail client, we will tell you the remuneration that we and our associates are to be paid for providing the advice in the Statement of Advice.

If there is a refund of premium as a result of the cancellation or adjustment of the policy, we reserve the right to retain remuneration earned prior to the cancellation or adjustment.


If you need further explanation please ask us.


What should I do if I have a complaint?

Please, speak to us first.


We aim to resolve your complaint at your first point of contact with us, so we encourage you to raise your concerns through any of the following channels:

Telephone:  1800 331 215   or  +61 3 9643 3000

Email: insurance(at)

Fax: +61 3 9643 3030

Mail : Suite 1501, 401 Docklands Drive, Docklands  VIC  3008, AUSTRALIA.


In the unlikely event that we are unable to resolve your complaint at your first point of contact with us, you can escalate your complaint to our Complaints Officer; Mrs Lyn Dressing - ldressing(at)

We will try to resolve your complaint quickly and fairly.

If we have not been able to deal with your complaint to your satisfaction you have the right to refer the matter to the Financial Ombudsman Service (FOS).  They can be contacted on 1300 78 08 08 or you can write to them at;


Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001

Email: info(at)



Professional Indemnity Insurance

IRT Insurance Pty Ltd (IRTI) hold a current Professional Indemnity insurance policy which includes claims arising from all past work carried out by the Insured, subject to the terms, conditions and exclusions of the policy.


Download a full copy of this guide here.