IRT Insurance is proud of it's service standards and supports the General Insurance Code of Practice.  If you have a concern about the insurance policy, a claim decision, the service of IRT Insurance or an investigator, in the first instance we have an internal dispute resolution process in place to deal with any complaint you may have.

Please call the Complaints Officer at IRT Insurance who will immediately deal with the matter.  Our Complaints Officer will review the matter and will endeavour to reach a satisfactory outcome within 15 working days.  Our Complaits Officer will contact you and explain the reasons should a longer period be required.

If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, IRT Insurance is a member of the Financial Ombudsman Service; a company specifically set up to handle any disute or conflict resolution between consumers and insurance companies.  Contact details are as follows:

The Financial Ombusdman Service
GPO Box 3
MELBOURNE VIC 3001

Telephone: 1300 78 08 08 (cost of a local call)
Fax: +61 3 9613 6399
Email: info(at)fos.org.au
Website: www.fos.org.au

Any claim or dispute will be subject to the laws of Victoria, Australia.