What to do when things go wrong....
We are committed to providing a high quality claims handling service through the fair and timely resolution of claims.
You should contact us immediately on Freecall 1800 331 215 or +61 3 9643 3000 or +61 411 703 703. We are available for you 24hrs a day, 7 days a week. If you are calling outside of normal business hours our landline is connected to a paging service and we will call you back, we can then advise you as to whether we need to speak with the attending Veterinarian.
In the event of the death of any animal insured, notice should also be given to us immediately so that we can discuss with the attending Veterinarian as to whether a Post Mortem report may be required.
If you are required to make a claim and have contacted us, you will be sent a claim form. Once we have received your claim form along with any Veterinary Certificate / Post-Mortem reports we will process your claim through our normal channels.
Don't forget to:
Report any accidents, sicknesses, injuries and deaths to us as soon as possible.
Contact IRT Insurance for permission prior to any surgical procedures and prior to euthanasia, unless a licenced Veterinarian certifies that the suffering was incurable and so excessive that immediate destruction was needed for humane reasons.
Make arrangements for a post mortem if required. Please do not remove your horse prior to receiving our consent.
Call the police in the case of theft, shooting or vehicular involvement.
Bring these procedures and phone numbers to the attention of anyone having care, custody and control of your horse. Failure to comply may jeopardise your coverage.
The claims service we provide to you is of the utmost importance to us. After all, this is how an insurance company displays the value and efficiency of it's product and services.
This is our commitment to you;